Term & Conditions
Who we are
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Terms & Conditions
Welcome to Savour Society. These Terms and Conditions apply to all orders placed on savoursociety.sg. By placing an order with us, you agree to these terms. Please read them before you order.
1. About Us
Savour Society is a Singapore based cake, dessert and artisan chocolate business. Everything we sell is made fresh in Singapore, in small batches, by our Michelin-kitchen trained chef.
Email and WhatsApp is our main channel for order changes, cancellations and support. You can also call us at +65 8649 1138 .Our email hello@savoursociety.sg.
2. Ordering and Contract
When you place an order, you will receive an order confirmation by email. This confirms we have received your order. The contract between us is formed when your order is delivered.
All items are subject to availability. If an item becomes unavailable after you order, we will contact you to offer a suitable replacement or a full refund for that item. We will not substitute any item without your confirmation.
Full payment is required at checkout.
3. Prices and Payment
All prices are in Singapore Dollars and are inclusive of GST.
Prices on our website are accurate except in cases of obvious error. If we discover a pricing error after you order, we will contact you. If the correct price is lower, we will charge the lower amount. If the correct price is higher, we will ask whether you wish to proceed at the correct price or cancel for a full refund. We reserve the right to cancel any order placed at an obviously incorrect price.
4. Delivery
We deliver islandwide, Tuesday to Sunday. There are no deliveries on Monday.
Delivery slots
Slot 1: 10:00 AM to 3:00 PM
Slot 2: 3:00 PM to 7:00 PM
You choose your delivery date and slot before checkout.
Delivery fee
$20 flat fee per order
Free delivery on orders above $120
Same-day delivery
Same-day delivery is available for Celebration Cakes, Cake in a Can and Artisan Chocolates when you order before 10:00 AM.
Next-day delivery
Artisan Cakes, Crepe Cakes and Desserts are next-day delivery. Order before 1:00 PM and your order arrives the following day. These creations take more time in the kitchen, and we never rush them.
Missed cut-offs and mixed orders
If you miss a cut-off time, your order moves to the next available delivery day. If your cart has a mix of same-day and next-day items, the longer lead time applies to the whole order, so everything arrives together and fresh. The calendar at checkout always shows the earliest date you can select.
Bespoke cakes
Bespoke cakes are made to order. Lead times are agreed with you directly over WhatsApp.
5. Failed and Missed Deliveries
Please make sure your delivery address is complete and correct, and that someone is available to receive the order during the selected slot.
Our products are freshly made and perishable. Orders cannot be redirected while in transit. If a delivery fails because of an incorrect address, no response at the door, or the recipient being unavailable, the order will be returned to us and a re-delivery fee will apply. Because our products are perishable, orders returned to us in this way cannot be cancelled or refunded, and we cannot guarantee the condition of the product on re-delivery.
If you are sending an order as a gift, please make sure the recipient is expecting a delivery and will be available.
6. Gifting
Orders can be sent as gifts. Add the recipient's address at checkout and we will deliver it beautifully packaged, with no prices included.
You may add a personal message when ordering. We print it on a keepsake gift card tucked into the packaging. You may also record a short voice or video note, which we turn into a QR code on your gift card using the Vlope app. Voice and video notes are hosted by Vlope and are subject to its terms of use.
7. Wine and Champagne
Wine and champagne ordered alongside food products are delivered together with your order, in the same slot.
You must be 18 years of age or older to purchase wine or champagne. By adding wine or champagne to your order, you confirm you are 18 years of age or older. The recipient must also be 18 or older. We reserve the right to refuse delivery if age cannot be verified at the door. Alcohol refused for this reason is treated as a failed delivery under Section 5.
8. Cancellations
Orders may be cancelled up to 48 hours before the scheduled delivery date. Cancellations within 48 hours of the delivery date are not eligible for refund. This means same-day and next-day orders cannot be cancelled once placed.
To cancel, contact us via WhatsApp. Approved refunds are made to the original payment method.
9. Refunds and Quality Issues
We take pride in the quality of every product we make. If you are not satisfied with the quality of your product, we will give you a 100% refund. Contact us via WhatsApp within 24 hours of receiving your order, with a photo of the product.
Depending on the issue, we may offer a replacement, an exchange or a refund. We are unable to offer a replacement, exchange or refund for quality issues reported more than 24 hours after delivery, as our products are fresh and perishable.
10. Product Care, Allergens and Dietary Information
Storage
Keep cakes and desserts refrigerated and take them out 20 to 25 minutes before serving so the textures come through fully. They are best enjoyed within 2 days. Chocolates keep longer. Store them cool and dry, away from sunlight.
Ingredients and allergens
Every product page has an Ingredients tab and an Allergy Information tab. Please check these before you order. Our kitchen handles nuts, dairy, eggs, gluten and alcohol, and we cannot guarantee any product is completely free of traces of these. If you have specific requirements or a severe allergy, message us before ordering.
Halal and alcohol content
Savour Society products are not Halal certified. Some of our creations contain alcohol, such as the coffee liqueur in our tiramisu. Full details are on each product page.
Vegetarian and vegan
Most of our creations contain dairy and eggs. Check the ingredients list on the product page, or message us and we will point you to suitable options. Bespoke cakes can be made to cater to specific requirements.
Appearance
Product images are for illustration. Handmade products may vary slightly in appearance and decoration.
11. Orders Through Grab and FoodPanda
Orders placed through GrabFood or FoodPanda are handled under the terms, pricing and delivery policies of those platforms. For any issue with a Grab or FoodPanda order, please contact the platform's support first.
12. Our Liability
We warrant that our products are of satisfactory quality. Our liability for any order is limited to the purchase price of the products in that order. We are not liable for indirect or consequential losses.
Nothing in these terms excludes any liability that cannot be excluded under Singapore law.
13. Events Beyond Our Control
We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including severe weather, transport disruptions, courier delays, strikes or government restrictions. If such an event affects your order, we will contact you to rearrange delivery where possible.
14. Personal Data
We collect and use your personal data in line with the Singapore Personal Data Protection Act (PDPA). Please see our Privacy Policy for details.
15. Intellectual Property
All content on this website, including images, text, logos and designs, belongs to Savour Society and may not be used without our written permission.
16. Changes to These Terms
We may update these Terms and Conditions from time to time. The version published on this page at the time of your order applies to that order.
17. Governing Law
These terms and any contract between us are governed by the laws of Singapore, and any dispute falls under the jurisdiction of the Singapore courts.
18. Contact Us
WhatsApp is fastest. You can also call +65 8649 1138 or email hello@savoursociety.sg. We usually reply within the hour.
Last updated: 1 September 2026
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